Privacy policy.

In this privacy policy, the following definitions are used:

Data

collectively all information that you submit to IB Service Ltd via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws.

Cookies

a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website.

Data Protection Laws

any applicable law relating to the processing of personal Data, including but not limited to the GDPR, and any national implementing and supplementary laws, regulations and secondary legislation.

GDPR

the UK General Data Protection Regulation.

IB Service Ltd, we or us

IB Service Ltd, a company incorporated in England and Wales with registered number 05916129 whose registered office is at 44 Broadway, Stratford, E15 1XH.

UK and EU Cookie Law

the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 & 2018.

User or you

any third party that accesses the Website and is not (i) employed by IB Service Ltd acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to IB Service Ltd.

Website

the website that you are currently using, www.ibservice.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

This privacy policy applies only to the actions of IB Service Ltd and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

For purposes of the applicable Data Protection Laws, IB Service Ltd is the "data controller". This means that IB Service Ltd determines the purposes for which, and the manner in which, your Data is processed.

We may collect the following Data, which includes personal Data, from you:

• name;
• date of birth;
• gender;
• job title;
• profession;
• contact information such as email addresses and telephone numbers;
• demographic information such as postcode, preferences and interests;
• financial information such as credit / debit card numbers;
• IP address (automatically collected);
• web browser type and version (automatically collected);
• operating system (automatically collected);
• a list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected);
• all the necessary information for service provision.

We collect Data in the following ways: data is given to us by you; data is received from other sources; and data is collected automatically.

IB Service Ltd will collect your Data in a number of ways, for example:

• when you contact us through the Website, by telephone, post, e-mail or through any other means;
• when you register with us and set up an account to receive our products/services;
• when you complete surveys we use for research purposes (you are not obliged to respond);
• when you enter a competition or promotion through a social media channel;
• when you make payments to us, through this Website or otherwise;
• when you elect to receive marketing communications from us;
• when you use our services.

To the extent that you access the Website, we will collect your Data automatically. We automatically collect information about your visit (IP address, dates, times and frequency, and how you interact with content) to make improvements.

We will also collect your Data automatically via cookies, in line with the cookie settings on your browser.

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

• internal record keeping;
• improvement of our products / services;
• transmission by email of marketing materials that may be of interest to you;
• contact for market research purposes which may be done using email, telephone, fax or mail.

We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see "Your rights" below).

For the delivery of direct marketing to you via e-mail, we'll need your consent — whether via an opt-in or soft-opt-in. You can withdraw consent at any time.

When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

We may share your Data with the following groups of people for the following reasons:

• any of our group companies or affiliates – to ensure proper administration;
• our employees, agents and/or professional advisors – to obtain advice;
• third party service providers – to perform functions on our behalf;
• third party payment providers – to process user payments and refunds;
• relevant authorities – to facilitate the detection of crime or the collection of taxes or duties;
• other parties according to the need – in order to provide quality services.

We will use technical and organisational measures to safeguard your Data: access to your account is controlled by a password and a unique user name; we store your Data on secure servers; payment details are encrypted using SSL technology.

We are certified to Information Commissioner's Office (ICO). If you suspect any misuse, loss or unauthorised access to your Data, contact us immediately at info@ibservice.co.uk.

For detailed online safety information, visit www.getsafeonline.org — supported by HM Government and leading businesses.

Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.

Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

You have the following rights in relation to your Data:

• Right to access — request copies of the information we hold about you, or that we modify, update or delete it.
• Right to correct — have your Data rectified if inaccurate or incomplete.
• Right to erase — request that we delete or remove your Data from our systems.
• Right to restrict our use of your Data — "block" us from using your Data or limit how we use it.
• Right to data portability — request that we move, copy or transfer your Data.
• Right to object — object to our use of your Data including where we use it for our legitimate interests.

To exercise any of your rights or withdraw consent, contact us at info@ibservice.co.uk. If you are not satisfied with how a complaint is handled, you may refer it to the Information Commissioner's Office (ICO) at https://ico.org.uk/.

Data we collect from you may be stored, processed in and transferred to countries outside of the UK and European Economic Area (EEA), for example if our servers or service providers are located outside the UK or EEA, or when we share data with group companies abroad.

We will only transfer Data outside the UK or EEA where it is compliant with data protection legislation and the means of transfer provides adequate safeguards (e.g. standard contractual clauses adopted by the European Commission).

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for their content. This privacy policy does not extend to your use of such websites.

IB Service Ltd may, from time to time, expand or reduce our business; this may involve the sale and/or transfer of control of all or part of IB Service Ltd. Data provided by Users will, where relevant, be transferred along with that part.

We may also disclose Data to a prospective purchaser of our business or any part of it. In all such instances, we will take steps to ensure your privacy is protected.

This Website may place and access certain Cookies on your computer. We use cookies to improve your experience and our services, and have taken steps to ensure your privacy is protected.

All Cookies used by this Website are used in accordance with current UK and EU Cookie Law. Before placing cookies, you will be presented with a message bar requesting your consent.

You can enable or disable cookies in your browser settings. You may also delete cookies at any time. For more on cookies, visit aboutcookies.org.

You may not transfer any of your rights under this privacy policy. We may transfer our rights where we reasonably believe your rights will not be affected.

If any court finds that any provision of this privacy policy is invalid, illegal or unenforceable, that provision will be deemed deleted; the rest remains valid.

This Agreement is governed by and interpreted according to the law of England and Wales. All disputes are subject to the exclusive jurisdiction of the English and Welsh courts.

IB Service Ltd reserves the right to change this privacy policy as deemed necessary or as required by law. Any changes will be posted on the Website; you are deemed to accept them on your first use following the alterations.

You may contact IB Service Ltd by email at info@ibservice.co.uk. This privacy policy was created on 09 August 2022.